T.E. Motorcycle Spares guarantees that all products contained in our products are of the highest quality.

2) Payment Options:

T.E. Motorcycle Spares accepts all major credit and debit cards (minimum order £5) and uses a secure payment system, WorldPay, which has been developed in association with the NatWest Bank PLC.

The price and payment for the goods you order is as set out on our website at the same time you place your order, plus any charges for carriage as set out in the order form.

All prices on the T.E. Motorcycle Spares web site are excluding VAT @ 17.5%, when you place your order the price shown will include VAT. VAT is chargeable on all orders to the UK and European Union. Items, which are Zero Rated for VAT, are shown at the time an order is placed.

3) Availability:

While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will refund you the price paid for the goods as soon as possible and in any case within 30 days.

If your item is temporarily out of stock, we operate a back order system, you will be advised after the order has been placed and you will have the option to cancel your order or you will be dvised of the delivery date available for the order.

4) Cancellations:

You may cancel your order by giving us notice of cancellation within 7 days of the date of order, this notice may be given by fax, e-mail, telephone or post at our business address as displayed in our contact us box.

On cancellation, for whatever reason, you must return the goods to us at your cost, unless the goods are being returned because they are faulty. In which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

No goods can be refunded without a copy of the original invoice.

A 25% handling charge will be levied for returns of incorrectly ordered goods, the cost of the return of goods shall be at your cost, and upon receipt of the returned goods and copy of original invoice to our business address, the calculated refund less the handling charge will be issued to the originating credit card holder.

5) Credit Card Security:

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 2048 bit encryption systems. They are not held in clear text on any web site.

6) Delivery Methods & Times:

We only despatch our products by a specialist courier or UK 1st class post, to ensure that items are handled carefully. With exception of weekends, Christmas period and Bank Holidays, we aim to process your order as swiftly and efficiently as possible. UK delivery is normally within 2-3 Business days, International Orders are generally delivered by Parcelforce International Standard which takes 5-7 business days.

7) Returns Procedure:

T.E. Motorcycle Spares makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product not being delivered within 21 working days from the despatch date (Saturdays and Sundays not included) customers should advise T.E. Motorcycle Spares. T.E. Motorcycle Spares will make every effort to locate the product, and if necessary, send a replacement at our expense or provide a full refund. If a product arrives damaged in any way, customers should contact T.E. Motorcycle Spares within 3 days of receipt and return the package plus a copy of the original invoice within 7 days. T.E. Motorcycle Spares will either send a replacement product or replacement items, upon confirmation that the damaged items have been returned.

8) Refunds:

Refunds for valid claims will be made via the same method of payment as used to place order.

9) Retention of Title:

This remains with T.E. Motorcycle Spares until the goods are paid for in full.

10) Application of Value Added Tax (VAT):

VAT is included in the cost of each product package, where applicable (VAT number 364 7431 42).

11) Order Confirmations:

Upon submitting an order using our automated shopping basket system, with payment made through the secure payment gateway servers, you will receive two e-mails. An 'Order Confirmation' from T.E. Motorcycle Spares and a 'Transaction Authorised' receipt.

12) Invoices:

These will be sent with the goods.

13) Order Inquiries:

To follow up on the delivery of a product or for any inquiries contact: UK - 01472 344211 and International - Telephone +44 1472 344211 or Fax +44 1472 268990 or you can email us on info@te-motorcyclespares.co.uk.

14) Data Protection:

T.E. Motorcycle Spares does not sell to anyone its database of customers and information contained on customers remains confidential to the company. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.

15) Unforeseen Circumstances:

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of T.E. Motorcycle Spares.

16) Complaint:

Please contact us immediately by e-mail to info@te-motorcyclespares.co.uk or by phone - UK - 01472 344211 and International - Telephone +44 1472 344211 or Fax +44 1472 268990 All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt within seven working days. These terms and conditions do not affect your consumer's statutory rights.

17) Law:

These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.

E. & O.E.